I was reviewing a client's social media accounts last month and noticed something. Their Facebook page had a professional-looking cover photo, a clean logo, and a grid full of polished stock images. Nice lighting. Diverse models. Generic smiles.
It looked like every other business page on the platform. Which is exactly the problem.
Then I scrolled down to the one post that had real engagement — comments, shares, people tagging friends. It was a grainy photo taken on a phone. A tech standing next to a water heater he'd just installed, giving a thumbs up. The homeowner had commented "These guys were incredible." Forty-seven likes. Nine shares.
Every stock image above it had two likes each. Both from employees.
Why Real Photos Work
People can spot a stock image instantly. They've been trained by years of scrolling past them. A stock photo says "we bought this image to look professional." A real photo says "we actually did this work."
For service businesses especially, real photos serve as proof. Before-and-after shots of a bathroom remodel. A crew finishing a roof. A clean HVAC system next to the rusted one that got pulled out. These images do something stock photos can't — they prove you do what you say you do.
MDG Advertising found that content with relevant images gets 94% more views than content without. But the key word is "relevant." A stock photo of a smiling plumber isn't relevant. A photo of your plumber fixing a real customer's problem is.
The Before-and-After Effect
If your business involves any kind of transformation — construction, cleaning, landscaping, fitness, auto detail, restoration — you're sitting on a goldmine of content and probably not using it.
Before-and-after photos are the highest-performing organic content type for service businesses. They tell a complete story in two images: here's the problem, here's what we did about it.
The format works because it removes the need for explanation. You don't have to convince anyone you do good work. The photos do it for you.
A few rules that make them work better:
- Same angle, same lighting. Take the "before" photo from the exact spot you'll take the "after" from. This makes the comparison immediate.
- Include context. A close-up of new pipe fittings means nothing to a homeowner. Show the whole room, the whole system, the whole space.
- Don't over-edit. Filters and heavy editing undermine the authenticity that makes these photos work in the first place.
Your Phone Is Good Enough
The number one excuse I hear is "our photos don't look professional enough." In 2026, any phone made in the last three years takes better photos than the professional cameras of ten years ago.
You don't need a photographer. You need a habit.
Here's what works:
- Take a photo at every job. Make it part of the process. Before you start, snap a photo. When you finish, snap another. This takes thirty seconds.
- Get natural light when possible. Step near a window or take outdoor shots during the day. Avoid harsh overhead fluorescents.
- Wipe the lens. Seriously. Half of all blurry phone photos are because the lens has a thumbprint on it.
- Horizontal for Facebook, vertical for Instagram Stories and TikTok. If you can only take one, go vertical — it works everywhere.
When Stock Photos Are Fine
Stock images aren't useless. They have a place — it's just not the main feed.
Stock works for:
- Blog headers and article thumbnails where you need a clean visual to support written content
- Infographics and educational posts where the image is a design element, not the content itself
- Placeholder graphics while you're building up your library of real photos
If you use stock, avoid the obvious tells: watermarks (obviously), but also the overly-posed "business meeting" shots, the too-perfect "happy customer" images, and anything that looks like it came from the first page of a Google image search.
Pexels, Unsplash, and Pixabay all offer free, high-quality stock that at least looks natural.
Build a Photo Library
The real shift happens when you stop thinking of photos as one-time posts and start thinking of them as inventory.
Every job site photo, every finished project, every team shot goes into a folder. Organize by month or by project type. Over time, you build a library of hundreds of real images you can pull from whenever you need content.
This is what makes batch content creation possible. When you sit down for a monthly content session, you're not staring at a blank screen wondering what to post. You're scrolling through a folder of real work and picking the best shots.
One content session. One photo folder. A month of posts. That's the system.
What Customers Actually Want to See
When someone is deciding whether to hire you, they want to see:
- Your actual work — finished projects, in-progress shots, results
- Your actual team — the people who will show up at their door
- Your actual customers — real reviews, real testimonials, real faces (with permission)
- Your actual workspace — your shop, your trucks, your equipment
None of that requires a stock photo subscription. It requires a phone and the thirty-second habit of taking a picture before you leave the job site.
The businesses that win on social media aren't the ones with the best graphics. They're the ones that show their real work to real people, consistently.
Sources
References & Further Reading
- MDG Advertising: The Power of Visual Content — Research showing visual content gets 94% more views than text-only content
- Stackla Consumer Content Report — Data on how consumers perceive authentic vs. stock content in marketing
- Sprout Social Visual Content Engagement Data — Engagement benchmarks for visual content across social platforms