"Even if you only have like a hundred or two hundred viewers, that's not really the point."
I said this during a client call when we were talking about social media. They were skeptical—why bother posting when nobody's watching?
The answer changes everything about how you think about social media for a service business.
You're Not Building an Audience
Let me be clear about what social media is not for most small service businesses.
It's not about going viral. It's not about becoming an influencer. It's not about building a massive following that hangs on your every post.
Those things are great if they happen. They're not the goal.
The goal is much simpler: when someone searches your business name, you want to show up. In multiple places. With recent activity. Looking alive.
That's it.
How Search Actually Works Now
Here's what's changed in the last few years:
When someone considers hiring your business, they don't just Google you. They check your Facebook. They look at your Instagram. They might search on TikTok. And increasingly, they ask AI.
According to research from Sprout Social, more than 40% of Gen Z looks to social media first when seeking information—before search engines, before AI tools, before asking friends.
And it's not just young people. HubSpot's Consumer Trends Report found that social is now the number one channel for product discovery across all age groups.
When potential customers are researching you, they're pulling from multiple sources. If you exist in all those places with recent, relevant content, you look real. If your last post was eight months ago, you look like you might be out of business.
The AI Search Factor
This is where it gets interesting.
AI systems like ChatGPT and Google's AI Overviews don't just pull from websites. They pull from social content too. The more data points associated with your business name across the internet, the more confident these systems are in surfacing you as a result.
According to a McKinsey survey, half of consumers are now intentionally using AI-powered search. They're asking questions like "best HVAC company in Tucson" or "plumber near me with good reviews" and expecting AI to give them answers.
Where does that AI get its information? From everywhere it can index. Websites, review platforms, business profiles, and yes—social media.
If your business has consistent social posting, you're giving AI more data to work with. More context. More signals that you're active, relevant, and legitimate.
Recency Is a Ranking Signal
Here's something most small business owners don't know: the platforms themselves reward consistent posting.
Meta has confirmed that recency is a core signal for how content appears in both feeds and search results. If your page isn't posting regularly, you slide out of being discoverable. It doesn't matter how good your old posts were—the algorithm favors fresh content.
TikTok is even more aggressive about this. They recommend one to four posts per day for optimal visibility. Most businesses aren't going to hit that, but the principle holds: consistency beats sporadic bursts.
The same applies to Google's treatment of social profiles. Google's ranking approach relies on E-E-A-T signals—Experience, Expertise, Authoritativeness, and Trustworthiness. A social presence with consistent engagement and relevant content demonstrates those qualities.
What Consistency Actually Looks Like
You don't need to post four times a day. You don't need a professional videographer. You don't need to learn trending audio or dances.
Here's what works for service businesses:
One post per week. That's the minimum viable consistency. Fifty-two posts a year. Most businesses can manage that.
Show your work. Before and after photos. Completed jobs. Happy customers (with permission). Real stuff from your real business.
Keep it simple. A photo and two sentences is fine. "Finished up a heat pump install in Oro Valley today. Ready for summer." Done.
Schedule in advance. Don't trust yourself to remember. Spend 30 minutes once a month scheduling posts. Set it and forget it.
The content doesn't need to be brilliant. It needs to be present.
The Compound Effect
Here's what happens when you post consistently for a year:
You've got 52+ posts showing your work. Someone searching your business name on Facebook sees an active, working company. Someone checking Instagram sees real photos of real jobs. The AI pulling together information about local service providers has dozens of data points connecting your business name to relevant keywords.
Your competitors who post once every few months? They look dormant. Questionable. Maybe out of business.
You look alive. Active. Trustworthy.
That difference doesn't show up in follower counts. It shows up in which company the customer decides to call.
The Indirect SEO Benefit
Social media posts themselves don't directly boost your Google search ranking. But they create indirect benefits that do.
When your content gets shared, it generates backlinks. When people engage with your posts, they're more likely to visit your website. When you're active on multiple platforms, you're building the kind of multi-source presence that search engines associate with legitimate businesses.
More social posts with high engagement are being indexed by Google. Content creators with strong social presence get ranking advantages due to existing trust signals.
You're not optimizing for the algorithm. You're building the kind of presence that algorithms are designed to reward.
Start Where You Are
If you haven't posted in months, don't worry about catching up. Just start.
One post this week. Then another next week. Build the habit.
Pick one platform—probably Facebook for most service businesses—and focus there first. Once that's automatic, expand to Instagram or wherever else your customers spend time.
The follower count doesn't matter. What matters is that when someone types your business name into any search box, anywhere, you show up. Recent. Active. Ready to work.
That's why consistent posting matters even with a hundred followers.
Because the hundred followers aren't the point. Being findable is.
Sources
References & Further Reading
- Social SEO: How SEO & Social Media Work Together in 2025 — Research showing how social presence demonstrates E-E-A-T signals to Google
- 2025 Social Media SEO Guide — Platform-specific guidance showing recency as a core ranking signal
- How AI is Reshaping SEO — Research on how social content informs AI search and discovery