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Level 200Operations
OPS 201
Operations & Systems
SOPs, process improvement, vendor management, and the operational systems that let you stop doing everything yourself.
4 sessions10 guidesStarts August 7, 2026Fridays 1–2 PM ET
1
Aug 7SOPs & Process Improvement
Document your business before it's too late. Then find and fix the bottlenecks that slow everything down.
Required Reading
Supplemental
2
Aug 14Inventory & Vendor Management
Managing physical inventory and building supplier relationships that give you better pricing and reliability.
Required Reading
3
Aug 21Scheduling, Dispatch & Project Management
Managing work in the field, dispatching crews, and running projects without losing track of anything.
4
Aug 28Quality Control, Customer Service & KPIs
Consistency without micromanaging, customer service that scales, and the dashboard metrics that actually matter.
Required Reading
Supplemental
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